WHAT IS VIVISEVEN SALES AGENT?
Imagine that every customer conversation generates a sale. With Viviseven, that is a reality.
Viviseven is your intelligent omnichannel customer service and sales platform. It unifies all your conversations in one place, allowing you to automate tasks, capture leads, schedule meetings, close sales, and build customer loyalty, all while maintaining the authenticity of the human touch.
How do we achieve this? Key Benefits of Viviseven:
Total Unification: Centralize all your communication and sales channels in a single system.
Accelerated Sales: Optimize response speed and drastically increase your conversion rates.
Control and Metrics: Gain a complete overview with real-time reports and traceability for every interaction.
OMNICHANNEL CUSTOMER SERVICE
Serve customers from all channels. Connect with all your clients.
WhatsApp, Instagram, Facebook Messenger, Telegram, and Mercado Libre. Viviseven centralizes all conversations and maintains a coherent and professional experience, regardless of the channel.
An agent that understands,
responds, and adapts
Viviseven converses like an expert salesperson. Configure its friendly, personal, formal, detailed, or brief tone, and let it automatically adjust to the context, product, customer profile, and your industry.
This way, you ensure service that is consistent with your brand, yet always appropriate for the type of business and each conversation.
Your products, explained with clarity and style
During the conversation, Viviseven presents products with images, benefits, and real-time pricing. Every chat turns into an interactive showcase.
✓ Increases customer interest.
✓ Facilitates faster closings.
✓ Scales your sales pitch with consistency.
Your CRM ready from day one
Viviseven Sales Agent comes with its own built-in CRM system, so you don’t need to pay for or rely on external platforms.
From day one, you can register, organize, and track every conversation, customer, and opportunity within the same platform.
And if you already use a corporate CRM, Viviseven can also integrate easily with it through bidirectional synchronization.
And if you already use a corporate CRM, Viviseven can also integrate easily with it via bidirectional synchronization. Every chat turns into an interactive showcase.
- Built-in CRM at no additional cost.
- Automatic logging of contacts, notes, and history.
- Optional integration with your current CRM.
- Unified, up-to-date, and ready-to-analyze data.
Schedule appointments without leaving the chat.
The customer chooses the date and time from WhatsApp, Instagram, or Telegram. Viviseven confirms, sends reminders, and syncs with Google Calendar/Meet.
1-on-1 and Group Scheduling
Meetings, demos, services, classes, or events.
Intelligent Automatic Assignment
To the first available or the one chosen by the client.
Plans + Automatic Billing
Memberships and packages with financial control.
When the AI needs help, your team jumps into action.
Viviseven detects when a conversation requires human attention and transfers the chat to the ideal salesperson without losing context.
✓ Seamless and uninterrupted service.
✓ Improves the closing rate.
✓ Control and quality in sensitive cases.
Your team takes control exactly when needed.
Sell Frictionlessly. Close sales directly in the chat.
The customer can confirm orders, receive an invoice, and make the payment without leaving the conversation. The entire process is logged automatically.
✓ Fewer steps, more conversions.
✓ Complete traceability.
✓ Seamless and modern experience.
Advanced versions and capabilities of Viviseven Sales Agent.
Real-time database access: Consult inventory, prices, and availability directly from the conversation, without switching systems.
API Integration: Connect with your enterprise platforms to avoid duplicating processes and automate complete workflows.
Backoffice and control dashboards: Manage leads, campaigns, sales routes, and team performance in dynamic, easy-to-use dashboards.
Mobile and web applications: Manage customers, chats, and sales from any device, with complete traceability for every interaction.
ADVANCED CRM AND SALES MANAGEMENT
Sales Funnel
Sales Pipeline
Opportunity Management
- Total visibility of the commercial process.
- Accurate forecasting.
- Greater efficiency and control.
Make decisions with data, not assumptions.
Real-time chats and leads dashboard.
Monitor performance by salesperson, channel, or branch.
If someone leaves, all information remains.
Benefits:
✓ Centralized control
✓ Complete audit
✓ Coaching and continuous improvement
Mass Broadcasting via WhatsApp
Reach thousands of customers, one by one.
Send personalized and measurable messages from multiple corporate lines, using Meta-approved templates and advanced segmentation.
Benefits:
✓ Smart segmentation.
✓ Real-time metrics.
✓ Zencillo CRM Integration.
✓ Full OPT-in compliance.
Zencillo Ecosystem
Your entire business, connected.
Post-sale and Loyalty.
The relationship doesn't end with the sale.
After the closing, an electronic invoice is generated, the purchase is recorded in the loyalty program, and complete traceability of every customer is maintained.
Benefits:
✓ Long-lasting relationships.
✓ Automatic cross-sell and upsell.
✓ Post-sale metrics to optimize the experience.
Benefits for the Company
- Total centralization of customer service and sales.
- Superior team productivity.
- Control, metrics, and auditing.
- Multi-branch scalability.
- Continuity despite staff turnover.
Benefits for the Customer
- Fast and personalized service.
- Preferred channel.
- Simple and secure purchases.
- Professional, human, and reliable experience.
The future of your sales begins with a conversation.
Zencillo Viviseven Sales Agent unifies customer service, scheduling, CRM, mass broadcasting, dashboards, human handoff, and loyalty.
More conversions, less friction, and total control from the first message to post-sale.
Frequently Asked Questions (FAQ)
What is Viviseven Sales Agent?
Viviseven is an omnichannel digital sales agent with conversational intelligence. It serves customers, presents products, captures leads, schedules appointments, supports sales closures, performs massive diffusion via WhatsApp, and registers everything in an integrated CRM.
On which channels can Viviseven operate?
It operates on the channels where your customers already are: WhatsApp, Instagram, Facebook Messenger, Telegram, and Mercado Libre, unifying everything on a single platform.
Does Viviseven replace my sales team?
No. It empowers them. Viviseven automates repetitive tasks and filters prospects so your human team can focus on real opportunities. Additionally, it can transfer (handoff) the conversation to an advisor when needed.
Can the agent's tone and style be personalized?
Yes. You can choose a kind, familiar, formal, detailed, or brief tone, and Viviseven automatically adjusts according to the context, product, customer profile, and your industry.
How does it present products during the chat?
Viviseven explains features, benefits, and prices, and can display images or visual material. Every conversation turns into an interactive showcase to facilitate the purchase decision.
Does Viviseven automatically capture customer data?
Yes. It registers leads and contacts in your internal Viviseven CRM or your corporate CRM, saving complete history, commercial notes, and traceability per customer.
Does it include a CRM or do I need another system?
Viviseven includes a built-in CRM at no extra cost: leads, opportunities, funnel, Kanban-style pipeline, tracking, and metrics. If you already use a CRM, it can integrate with bidirectional synchronization.
Does Viviseven allow scheduling appointments from the chat?
Yes. The client schedules from the chat, Viviseven confirms, sends reminders, and syncs with Google Calendar and Google Meet (or another video call platform).
Can I schedule group events or classes?
Yes. In addition to individual appointments, it supports group scheduling for classes, events, collective demonstrations, or capacity-based sessions.
Does it automatically assign appointments to my salespeople?
Yes. It can assign the appointment to the first available salesperson or allow the client to choose who to schedule with based on real-time availability.
What are plans or memberships within the scheduling system?
You can create plans with:
validity (e.g., 30 days)
number of appointments or events
limit per day
allowed branches
associated service/product
defined price
This allows you to sell packages, courses, or recurring services while controlling their usage.
Can Viviseven generate automatic billing?
Yes. If you have Zencillo Management, Viviseven can issue automatic electronic billing linked to an appointment, plan, package, or sale closed in chat.
What happens if the customer asks a complex question?
Viviseven detects when the conversation requires help and performs a human handoff, notifying the advisor to take over the chat without losing context.
Can a sale be closed directly in the conversation?
Yes. The client can confirm the order, receive the invoice, and pay without leaving the chat, with complete traceability up to post-sale.
Can Viviseven check inventory or prices in real-time?
Yes. With the advanced version, the agent can connect to your database or APIs to instantly check stock, prices, availability, or critical information.
What integrations does Viviseven offer?
It can integrate with:
Corporate CRMs
ERPs / internal systems
Calendars (Google Calendar)
Video calls (Google Meet, etc.)
Custom APIs
Zencillo Ecosystem (Management, Loyalty, POS Mobile)
How does massive diffusion via WhatsApp work?
You send campaigns to thousands of contacts using Meta-approved templates, advanced segmentation, scheduling automation, and complete metrics per campaign and per customer.
Does it comply with WhatsApp and Meta policies?
Yes. Viviseven only sends marketing to contacts with opt-in, uses official Meta templates, and protects the reputation of your lines to maintain high deliverability.
What metrics and reports does it provide?
You have real-time dashboards with:
Conversations per channel
Leads generated
Sales funnel and pipeline
Conversion rate
Response times
WhatsApp campaigns (delivered, read, responses, failures, costs)
Performance per salesperson or branch
What type of companies benefit most from Viviseven?
Any business that sells or serves customers via chat, especially those with high volume or recurring services: retail, service stations, health, education, gyms, technical services, real estate, automotive, e-commerce, and B2B.
